Shipping policy

Marlowe ships to addresses within the United States. We do not ship internationally at this time.

Processing

Orders are packed within 1–2 business days. You'll get a confirmation email when your order is placed, and a second email with tracking once it ships.

Delivery

Standard shipping is a flat $8 per order. Expect delivery 7–15 business days after dispatch.

Our frames are made and dispatched by our production partner overseas, which is why delivery takes longer than it would from a domestic warehouse. We'd rather say that plainly than promise two days and miss.

Tracking

Every order ships with tracking. If your tracking number hasn't updated after 5 business days, email support@marlowesol.com and we'll chase it.

Delays

Customs inspection and carrier backlogs can add time beyond the window above. If your order passes 20 business days with no movement, contact us and we'll resend it or refund you in full — your choice.

Wrong addresses

We can correct an address within 24 hours of your order. After that the package is already moving. If it returns to us we'll resend at no cost.

Lost or damaged

If a package is confirmed lost, or arrives damaged, email support@marlowesol.com with your order number and a photo. We'll replace it.

Questions: support@marlowesol.com

Marlowe is operated by Nimble Tide LLC, 1530 Florence Rd, Keller, TX 76262, United States. Phone +1 817 851 6799.